Shipping Policy
How long does it take for you to process my order?
Cut-off Time: 5:00 PM (EST) Orders placed after this time will be processed the next business day. We recommend placing your order before the cut-off time so your order can be processed quickly.
Order Processing Time: We process orders within 1 to 3 business days. We will try to process your order quickly and efficiently so you can receive your product in the shortest possible time.
When will I receive my order?
Arrival Time = Processing Time + Transit Time.
Estimated delivery time is approximately 7 to 20 business days. We work with reputable shipping partners to ensure your order arrives safely and on time. However, in some exceptional circumstances such as bad weather or holidays, shipping times may take longer than expected.
How much is shipping?
Standard shipping: $6.99 for all orders.
What is your shipping location?
We offer shipping to addresses within the United States. If you live outside the United States and need assistance, please contact our customer service representative. Please note that customs duties and import taxes may apply to international shipments. These charges are the responsibility of the customer and will be determined by your country’s customs authority.
What shipping methods do you use?
We use a variety of carriers including UPS, DHL, and FedEx depending on the size of the package, to ensure your package arrives quickly and safely.
Can I get shipping updates?
You will receive email alerts from us regarding the status of your order, please pay attention to your Inbox after placing your order. If you have not received an email, please check your trash first; If you have been confirmed as not having received your order, please contact us via email at [email protected] with your order details.
What should I do if I have entered the wrong address?
We encourage you to check your address to ensure your order arrives quickly. If you discover that the address is incorrect, please notify us immediately, and you will not be charged if your order has not been shipped.
What should I do if my order is lost?
We understand that it is important to receive your order on time and to the correct location. If your order is lost, please contact us immediately. We will help you to the best of our ability.
Contact us
E-mail: [email protected]
Address business: 359 Old Line Ave, Laurel, MD 20724, USA
Working hours: 8AM – 5PM (from Monday to Saturday, closed on Sunday).