FAQs

1. what payment methods do you accept?

Payment methods at mariettaa.store: Payoneer, paypal.

2. How do i cancel my order?

We understand that sometimes you may want to cancel an item and you can cancel your order for most items within 24 hours of placing your order.

3. How long does it take for you to process my order?

Cut-off time: 6:00 PM (EST) Orders placed after this time will be processed the next business day. We recommend placing your order before the cut-off time so your order can be processed quickly.

Order processing time: We process orders within 1 to 3 business days. We will try to process your order quickly and efficiently so that you can receive your product in the shortest possible time.

4. When will my order arrive?

Arrival time = Processing time + Transit time.

Estimated delivery time is approximately 7 to 15 business days. We work with reputable shipping partners to ensure your order arrives safely and on time. However, in some exceptional cases such as bad weather or holidays, shipping times may take longer than expected.

5. Can I get shipping updates?

You will receive an email alert from us about the status of your order, please pay attention to your Inbox after placing your order. If you have not received an email, please check your trash first; If you have been confirmed to have not received your order, please contact us via email at [email protected] with details of your order.

6. What is your return policy?

Returns must be made within 30 days of purchase.

Eligible items must be in original condition, unworn, unwashed, and with all tags attached.

Final sale items, gift cards, or sale items are not eligible for return.

7. What should I do if my order is lost?

We understand that it is important to receive your order on time and to the correct location. If your order is lost, please contact us immediately. We will help you to the best of our ability.