Refund and Returns Policy

At Mariettaa, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes you may need to return or exchange an item, and we are here to support you throughout the process. Please review our Returns and Exchanges Policy below for a smooth experience:

30 Days Return Policy

Eligibility: Returns must be made within 30 days of purchase.

Eligible items must be in their original, unworn, unwashed condition with all tags attached.

Final sale items, gift cards, or sale items are not eligible for returns.

Return Process: To initiate a return, please contact us at [email protected].

Shipping: You will be responsible for your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If the error was ours, we will refund you free of charge.

Make sure the item is securely packaged with the order number clearly marked on the package.

Compensation

Once we receive the returned item and verify its condition, we will process the refund to the original method of payment within 2-10 business days.

Please note that shipping charges on the original purchase are non-refundable.

Cancellations: We understand that sometimes you may want to return an item, and you can cancel your order for most items within 24 hours of placing your order.

Late or Missing Refunds: If you have not received your refund within the time limit, please check the following steps:

Check your bank account, Sometimes refunds can take a few days to be credited to your account. Please check your bank account or payment method you used.

Contact your bank or credit card company, It may take some processing time before the refund is credited to your account. Please contact your bank or credit card company to check the status of the transaction.

Questions and Contacts

We are always striving to provide you with a great shopping experience. If you have any questions or need further assistance, please contact us via email or other customer support channels. We are happy to serve you!

E-mail: [email protected]

Address business: 359 Old Line Ave, Laurel, MD 20724, USA

Working hours: 8AM – 5PM (from Monday to Saturday, closed on Sunday).